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Questions

Everything families ask us first.

Straight answers about cost, timing, consent, and what forever actually means.

01

The basics

What does it cost?

Three products, every budget. The standalone Memory Book is the gentlest entry, with an expedited option when you need it fast. Video tributes come in two tiers — Remember and Eternal — plus the Couple's Package and a Living Legacy subscription. Exact pricing is being finalized and will be announced at launch.

Every tier — every single one — includes unlimited contributors. Compare them all →

What's a memory book?

The printed archive of a life. The video is the celebration — curated, produced, cinematic. The book holds everything else: the full interview, the stories contributors shared, the photos that didn't make the film. Nothing a family shares is discarded — every memory finds a home in one or the other.

Every video tribute includes one. It's also our most accessible starting point on its own — book only, no video. See the Memory Book →

Can we start small and upgrade later?

Yes. Start with a Memory Book, and if you later want the full video tribute, you pay only the difference. Everything you've already gathered — the interview, the photos, every contributor's story — is stored and carries straight over, and the upgrade starts immediately.

02

The process

How long does it take?

Mostly, the pace is yours. Getting started takes about three minutes. The interview saves automatically, so you can return whenever you're ready, and contributors add their memories on their own time.

Once your family approves the final version, we complete production, run quality review, and ship the kit. Need a printed book in time for a service? Expedited delivery on the Memory Book is built for exactly that.

Who can contribute memories?

Anyone you invite — and there's no cap, at any tier. Contributors don't need an account: they follow a link, write or record, and they're done. Voice messages are kept as both audio and transcript, and your family chooses how each one is used. Nothing gets thrown away.

Who decides what's included?

Your family — twice, formally. First in curation: every single submission is laid out in front of you, and you choose what goes in the film and what lives in the book. Then, before anything ships, you give final approval.

We produce to your specification. We don't editorialize someone's life.

I'm not technical. Will I struggle?

No. The interview feels like talking with someone who's listening — never like filling out a form. It saves as you go and picks up exactly where you left off. And you can invite a grandchild to sit beside you and handle the tech parts — it's built for that.

03

Voice & AI

Do you recreate people with AI?

Never. We will not generate a person's face, invent words they never said, or fabricate footage of them. A tribute is built from real materials — real photos, real recordings, real stories told by real people — because that's the only honest way to honor someone.

Where AI assists — narration, organizing memories — it is always disclosed as AI.

Then what about the voice features — are they safe?

A voice is only ever rebuilt from real recordings the family provides, and only with explicit written consent from the next of kin or estate executor — a specific, signed authorization, not a buried checkbox. That consent is stored permanently on the record.

An AI narrator always carries the tribute as its backbone and is always disclosed as AI. The voice work is an option a family chooses — never a requirement, never a surprise.

04

Forever & the guarantee

How long do you keep what we share?

The printed book is the part that truly lasts — it's yours the moment it's in your hands, and it doesn't depend on us existing. That's deliberate: the most permanent thing we can give you is an object you own outright.

Your digital page stays live while your circle is active and for a year after your book is ordered, so the one-year re-share lands. Your photos and recordings are kept in secure cloud storage, and you can download your originals at any time. If we ever wound down, you'd get ample notice and everything you gave us back.

We're building a deeper archive for the full tribute product — a second copy in a separate provider and a permanent deposit — and we'll describe it here once it's real rather than planned.

What if I'm not satisfied?

100% satisfaction, defined precisely: unlimited revisions for 30 days after delivery, each one turned around in 24–48 hours. If we can't make it right after that, you receive a full refund.

By the time a tribute is delivered, your family has already approved it twice — once during curation, once at final approval. The guarantee exists to remove the fear, and it's in writing.

Still thinking it over?

That's how most families start. Take your time — and when you're ready, beginning takes about three minutes.